Voice and Accountability: Community Empowerment for Improved Local Service Delivery in Zambia

Voice and Accountability: Community Empowerment for Improved Local Service Delivery in Zambia

Voice and Accountability: Community Empowerment for Improved Local Service Delivery in Zambia

Overview:

Voice and Accountability: Community Empowerment for Improved Local Service Delivery in Zambia is a four-year, $2.75 million project that will strengthen community awareness and participation with school management and local authorities for accountable primary and secondary education services in nine selected districts in Zambia. Funded by the Japanese Social Development Fund (JSDF) and administered by the World Bank, the Civil Society for Poverty Reduction (CSPR) in Zambia will implement project activities in partnership with PTF.

Project Summary

The project will empower citizens to use their voices and create a channel to communicate with local authorities concerning basic education service delivery. This will be achieved by: (i) building community awareness and capacity to apply social accountability tools in education service delivery; and (ii) increasing community participation in a dialogue with school management and local authorities to seek improved education service delivery in nine districts targeting approximately 86,000 citizens. Ultimately, community members will receive the social accountability training necessary to ensure quality service delivery in the education sector. This project will be implemented alongside similar initiatives, including the Bank-financed Zambia Education Enhancement Project (ZEEP) and US Agency for International Development’s ongoing support for literacy programs. The project will be implemented in 45 schools across 9 districts in Zambia’s Western and Eastern provinces, targeting approximately 86,000 citizens. In each district, primary and secondary schools will be incorporated.

Intended Impact

By engaging school communities and bridging the gap between education administration and beneficiaries, the project activities will promote the use of social accountability tools and strengthen civil society and citizen engagement in education. Social accountability training can also positively impact other sectors beyond education.

This work will also increase awareness among government stakeholders about the benefits from engaging communities in monitoring the quality of service delivery. In this way, project participants will help to create a feedback loop of constructive engagement. This is set against the backdrop of an ongoing process of decentralization in Zambia.

By promoting accountability and transparency principles in public service delivery, the Voice and Accountability project aims to improve education in Zambia and strengthen the voices of communities beyond the school walls.

Project Objectives:

The Project Development Objective (PDO) is to strengthen community awareness and participation with school management and local authorities for accountable primary and secondary education services in the nine selected districts in Zambia. The project is organized according to three components:

Component 1: Increasing Community Awareness of the Delivery of Education Services

Component 2: Enhancing Community Engagement and Participation in the Delivery of Education Services

Component 3: Project Management and Administration, M&E and Knowledge Dissemination

Project Activities:

  • Development of Training Materials and Social Accountability Tools: PTF will assist with the creation of training materials to be shared with project beneficiaries, designed to teach them the principles of social accountability as well as the tools needed to promote transparency and accountability among duty bearers.
  • Capacity Development for Community Members: Forming community groups such as PTAs and WDCs and providing capacity development for community representative and members of the wider community.
  • Awareness Building for School Management and Local Authorities: Facilitate training activities for school management and local authorities, and interface meetings with communities
  • Strengthening Communities’ Capacities to Monitor Local Education Services: Community monitoring of local education services: safe school plan implementation, school construction and renovation, school budgets and resource use, textbook delivery, and teachers and pupil absenteeism.
    Effective Community Engagement with School Management and Local Authorities: Participatory consultations with communities, primary and secondary school management, local authorities, and other stakeholders.
  • Exchanges in Community Knowledge and Experience in Social Accountability: Community reporting and awards, peer-to-peer learning, and capacity building of local CSOs.

Project Team:

Tjaarda Storm van Leeuwen

Project Manager, PTF

Robert Liebenthal

Project Adviser and PTF Africa Liaison, PTF

Eluned Schweitzer

Education and M&E Expert, PTF

Frank McNerney

Project Adviser, PTF

Richard Holloway

Social Accountability Expert, PTF

Rachel Ansley

Communications Manager, PTF

Mubyana Kakenenw

Project Manager, CSPR

Christabel Ngoma

Finance and Operations Director, CSPR

Edward Musosa

Monitoring and Evaluation Manager, CSPR

Enson Mwale

Monitoring and Evaluation Officer, CSPR

Mwila Musona

Communications and Advocacy Director, CSPR

Patrick Malekani

Procurement Officer, CSPR

About Our Partners:

The Civil Society for Poverty Reduction (CSPR) is a civil society network that has been building the voice for poor in the fight against poverty. It was established in 2000, primarily to ensure that civil society effectively and meaningfully participates in the design, formulation and implementation of the National Development Plans (NDP) and further monitor the NDPs to ensure government provides a means by which Zambia can effectively strategize on reducing the escalating levels of poverty.

Related Articles:

The Civil Society for Poverty Reduction (CSPR) in Zambia signed a grant agreement on September 21, 2021 with the World Bank to begin implementation of Voice and Accountability: Community Empowerment for Improved Local Service Delivery in Zambia. The project will be implemented in partnership with PTF.

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