Citizens Monitoring of Public Services

How Rural Call Centers and Social Watch Groups Help the Poor Gain Employment and Income: A Success Story from the Grassroots Level in India

In India, the national rural employment guarantee scheme (NREGS) aims to provide 100 days of guaranteed wage employment for all employment seekers in rural areas above 18 years of age and willing to work.  However, even after many years of implementation of the scheme, the poor in remote villages of…...

Read more

Empowering the Community to Demand Corruption-Free Social Services in Karnataka, India

Corruption and poor service delivery in the distribution of social safety net entitlements under the Public Distribution System (PDS) in the Mysore District of Karnataka State, has prompted the Swami Vivekananda Youth Movement (SVYM) to increase citizen awareness, empower youth groups and launch a fully fledged Right-to-Information (RTI) campaign to…...

Read more

Establishing a Rural Call Centre and Using Social Watch Groups to Monitor Public Service Delivery in India

Poor service delivery in the government administered National Rural Employment Guarantee Scheme (NREGS) have led a local CSO, SAMBANDH, to increase citizen awareness and participation in the Odisha District of Orissa, India. SAMBANDH conducted surveys, mobilized the community and facilitated the formation of Social Watch Groups (SWG) to increase transparency…...

Read more

Policy Dialogue and Civic Engagement using Right To Information Laws in Rajasthan, India

Corruption and a lack of transparency in government administered service delivery schemes have led a local CSO, the CUTS Centre for Consumer Action, Research & Training (CUTS CART), to mobilize and educate citizens and citizen organizations to engage in coalition-building and hold the government to a higher standard of accountability.…...

Read more

Reducing Corruption in Local Revenue Collection in Upper West Region, Ghana

Internally Generated Funds (IGFs) refer to any resources mobilized locally to meet local development objectives and improve the quality of life for citizens in Ghana. The funds derive from different sources, among them, rates, lands, fees and licenses. The collection and management falls within the political responsibility of district assemblies…...

Read more

Improving Governance Through Participatory Budgeting and Community Monitoring in Cameroon

Decentralization works best when there is a robust legal framework, political will, clearly delineated responsibilities, accountability mechanisms and – most importantly – a shared vision of all actors involved as to how decentralization will contribute to achieving better governance results, improving the lives of ordinary citizens. Corruption impedes or completely…...

Read more

Controlling Corruption to Improve Health Services for the Poor in Odisha State, India

Corruption and a lack of transparency in government administered health services has led a local CSO, Ayauskam, to mobilize and educate citizens and citizen organizations to engage in coalition-building and hold health service providers to a higher standard of accountability across 10 Panchayats of Khariar block in Nuapada district, Odisha.…...

Read more

Organizing the Community to Provide Corruption-Free Delivery of Safety Net Entitlements in Karnataka State, India

Citizens’ and communities’ inadequate knowledge about entitlements guaranteed through the government administered National Rural Employment Guarantee Act have prompted a local CBO, the Nava Jeevana Mahila Okkoota (NJMO), to engage with affected communities, raise awareness, provide education and help capacitate and organize the communities to form sustainable labor groups. The…...

Read more

Measuring Results Reducing Corruption in the the National Rural Employment Guarantee Act in Odisha, India

Corruption in India is rampant and especially harmful where the effects of embezzlement, extortion and bribery affect the poorest. Following a report that 75% of the funds budgeted for the National Rural Employment Guarantee Act (NREGA) had been shifted into officials’ pockets, VICALP, a local CSO, set out to affect…...

Read more

Empowering Citizens to Demand Corruption-Free Access to Livelihood Entitlements in Karnataka, India

Paraspara Trust (PT), a local CSO in Karnataka, India, has successfully implemented the project: “Addressing Corruption in the Public Distribution System (PDS) by Citizen Groups – a pilot project in Bangalore”. The project empowered citizens to ensure corruption-free service delivery of social safety net entitlements as set forth by the…...

Read more