Citizens Monitoring of Public Services

Combating Corruption and Unethical Behavior in Clinical Drug Trials in Kerala, India

Inadequate rules and regulations and poor or no government enforcement of these rules within the sector of clinical drug trials in Kerala State, India, have led a local CSO, JANANEETHI, to start investigating the field and research structural flaws that violate human rights and result in poor delivery of public…...

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Improving Public Health Service Delivery: Citizen Monitoring in Nepal

Poor service delivery or no service delivery at all in the area of public health have led a local CSO, SAMUHIK ABHIYAN (SA), to increase citizen awareness and participation in one municipality and two Village Development Committees (VDCs) in the Nuwakot District in Nepal. SA conducted surveys, mobilized the community…...

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Controlling Corruption to Improve Health Services for the Poor in Odisha State, India

Corruption and a lack of transparency in government administered health services has led a local CSO, Ayauskam, to mobilize and educate citizens and citizen organizations to engage in coalition-building and hold health service providers to a higher standard of accountability across 10 Panchayats of Khariar block in Nuapada district, Odisha.…...

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Organizing the Community to Provide Corruption-Free Safety Net Entitlements in Karnataka, India

Citizens’ and communities’ inadequate knowledge about entitlements guaranteed through the government administered National Rural Employment Guarantee Act have prompted a local CBO, the Nava Jeevana Mahila Okkoota (NJMO), to engage with affected communities, raise awareness, provide education and help capacitate and organize the communities to form ......

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Empowering Citizens for Participatory Planning in Sri Lanka

Poor service delivery by local government units in Sri Lanka – attributed to a lack of inclusion and participatory formats – have prompted the Sri Lanka chapter of Transparency International (TISL) to conduct the “Curbing Corruption in Local Government” project, aimed at increasing citizen participation and thereby enabling local governments…...

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Civic Engagement Using Right To Information Laws in Rajasthan, India

Corruption and a lack of transparency in government administered service delivery schemes have led a local CSO, the CUTS Centre for Consumer Action, Research & Training (CUTS CART), to mobilize and educate citizens and citizen organizations to engage in coalition-building and hold the government to a higher standard of accountability.…...

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Establishing a Rural Call Centre and Using Social Watch Groups to Monitor Public Service Delivery in India

Poor service delivery in the government administered National Rural Employment Guarantee Scheme (NREGS) have led a local CSO, SAMBANDH, to increase citizen awareness and participation in the Odisha District of Orissa, India. SAMBANDH conducted surveys, mobilized the community and facilitated the formation of Social Watch Groups (SWG) to increase transparency…...

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How Rural Call Centers and Social Watch Groups Help the Poor Gain Employment and Income: A Success Story from the Grassroots Level in India

In India, the national rural employment guarantee scheme (NREGS) aims to provide 100 days of guaranteed wage employment for all employment seekers in rural areas above 18 years of age and willing to work.  However, even after many years of implementation of the scheme, the poor in remote villages of…...

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Empowering the Community to Demand Corruption-Free Social Services in Karnataka, India

Corruption and poor service delivery in the distribution of social safety net entitlements under the Public Distribution System (PDS) in the Mysore District of Karnataka State, has prompted the Swami Vivekananda Youth Movement (SVYM) to increase citizen awareness, empower youth groups and launch a fully fledged Right-to-Information (RTI) campaign to…...

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Establishing a Rural Call Centre and Using Social Watch Groups to Monitor Public Service Delivery in India

Poor service delivery in the government administered National Rural Employment Guarantee Scheme (NREGS) have led a local CSO, SAMBANDH, to increase citizen awareness and participation in the Odisha District of Orissa, India. SAMBANDH conducted surveys, mobilized the community and facilitated the formation of Social Watch Groups (SWG) to increase transparency…...

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