Citizens Monitoring of Public Services

Empowering Women in Urban Slums to Fight Corruption in Service Delivery in Bangalore, India

Corruption in a variety of government administered safety net programs has prompted the Centre for Advocacy and Research (CFAR), an Indian Public Charitable Trust, headquartered in Delhi, to take action. CFAR is working on a range of issues such as advocating for the rights of the urban poor, strengthening implementation…...

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Benchmarking and Curbing Corruption in Local Service Delivery in Brahmapur City, India

Petty corruption permeates basic service delivery in the city of Brahmapur in Odisha State, India. Youth for Social Development (YSD), a local CSO, decided to survey different corruption issues at the local level in order to map magnitude, prevalence and possible entry points for civil society to hold the government…...

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Citizen Engagement and Social Accountability Approaches in Enhancing Integrity of Conditional Cash Transfer Programs

Conditional cash transfer programs (CCTPs) are widely used in the world and are proving effective in generating proven poverty alleviation impacts. However, CCTP achievements are undermined by fraud, errors, and corruption. These integrity risks and international experiences in managing them by using both state and civil society-led efforts have been…...

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Empowering Communities to Demand Accountability of Safety Net Entitlements in Odisha State, India

Reports indicate that amounts of up to 75% of all funds allocated to social safety net programs are embezzled by corrupt government officials in India every year. The ‘People’s Rural Education Movement’ (PREM), a local CSO in Odisha State, India, decided to implement a Citizens Against Corruption (CAC) project in 12 Gram…...

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Empowering the Youth to Demand Corruption-Free Service Delivery in India

Corruption and poor service delivery in the distribution of social safety net entitlements under the Public Distribution System (PDS) in the Mysore District of Karnataka State, has prompted the Swami Vivekananda Youth Movement (SVYM) to increase citizen awareness, empower youth groups and launch a fully fledged Right-to-Information (RTI) campaign to…...

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Engaging Citizens in Health Service Delivery: A Literature Review

This report summarizes the current findings on citizen engagement instruments and examines whether these interventions have contributed to enhanced health practices and ultimately on improved health outcomes. The publication was produced by PTF Adviser, Judith Edstrom, under USAID’s Leadership, Management, and Governance Project, a USAID-funded program to collaborate with health…...

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Curbing Corruption in Forestry Management through User Groups in Nepal

Forest Action, a local Nepalese CSO, has successfully engaged communities to tackle the problem of willful mismanagement of forest resources in the Morang District in Nepal. Through its targeted intervention, balancing constructive engagement, awareness raising and capacity building of citizens and community members to meaningfully participate in the management of…...

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Monitoring Procurement, Delivery, and Dispatch of Medicines in the Philippines

The National Citizen’s Movement for Free Elections (NAMFREL), a local CSO in the Philippines, carried out the “Medicine Monitoring Project” (MMP) in partnership with the Department of Health (DOH). The project first started in 2004 and received funding from PTF in two phases during 2008/2009 and 2010/2011. The first phase…...

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Empowering Citizens to Demand Corruption-Free Access to Livelihood Entitlements in Karnataka, India

Paraspara Trust (PT), a local CSO in Karnataka, India, has successfully implemented the project: “Addressing Corruption in the Public Distribution System (PDS) by Citizen Groups – a pilot project in Bangalore”. The project empowered citizens to ensure corruption-free service delivery of social safety net entitlements as set forth by the…...

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Curbing Corruption in Forestry Management through the Strengthening of Community Forest User Groups in Nepal

Forest Action, a local Nepalese CSO, has successfully engaged communities to tackle the problem of willful mismanagement of forest resources in the Morang District in Nepal. Through its targeted intervention, balancing constructive engagement, awareness raising and capacity building of citizens and community members to meaningfully participate in the management of…...

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