Public Service Delivery

Citizen Action for Results, Transparency and Accountability (CARTA) Independent Assessment Report

The Citizen Action for Results, Transparency and Accountability (CARTA) Program was funded by a US$1.9 million grant from the Japanese Social Development Fund (JSDF). The grant was managed by the World Bank. CARTA started in mid-2011 and will be completed by November 30, 2015 after it was extended by more…...

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Strategies for Empowering Communities to Demand Good Governance and Seek Increased Effectiveness of Public Service Delivery

This paper provides readers with the basic idea of how demand for good governance (DFGG) strategies, in particular social accountability (SA) strategies, can be employed to help citizens demand greater authority responsiveness and thereby enhance their living conditions....

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